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Scenario, requirements and resource accounts

Scenario​

Say you client has a new requirement to setup a new call flow for their up and coming new Marketing team. They've give the number they would like assigned, told you opening hours are 09:00-18:00 Mon-Fri and that calls in hours should route to the Marketing Office 365 group which has already been setup and out of hours, it should go to voicemail.

Requirements based off the Scenario​

  • 1 x MS Teams Phone Standard - Virtual User license. This will be used for the Auto-Attendant, as that's going to be the account that gets assigned the phone number.
  • 1 x Auto-Attendant
  • 1 x Call Queue
  • 2 x Resource Accounts (one for Auto-Attendant, one for the Call Queue)

Setup your resource accounts​

Create the resource accounts​

  1. Logon to Teams Admin Center
  2. Browse Voice > Resource accounts
  3. Click +Add and fill the details out as follows:
    1. Display Name: Marketing AA
    2. Username: ra.aa.marketing@domain.com
    3. Resource account type: Auto Attendant
    4. Save
  4. Repeat for the call queue, click +Add and fill the details out as follows:
    1. Display Name: Marketing CQ
    2. Username: ra.cq.marketing@domain.com
    3. Resource account type: Call Queue
    4. Save

Assign license to the Auto-Attendant​

  1. Logon to admin.microsoft.com
  2. Browse Billing > Licenses
  3. Assign Microsoft Teams Phone Standard - Virtual User license to the newly created auto-attendant resource account: ra.aa.marketing@domain.com