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Failed to prepare guest for hot backup

The issue​

Failed to prepare guest for hot backup. Details: Failed to connect to guest agent. Errors:
'Cannot connect to the host's administrative share. Host:  [SERVER-01.dev.domain.local]. Account: [dev\administrator].
Win32 error:The network path was not found.
 Code: 53
Cannot connect to the host's administrative share. Host:  [172.16.254.1]. Account: [dev\administrator].
Win32 error:The network path was not found.
 Code: 53'

Failed to index guest file system. Veeam Guest Agent is not started

VMware Tools has failed.

The Solution​

  1. Restart Vmware Tools
  2. Services > Vmware Tools > Restart