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3. Setup Users

Assign the relevant license to user​

  1. Logon to https://admin.microsoft.com
  2. Browse Billing > Licenses
  3. Find the relevant license you want to assign, example: MS E3 and MS Phone System (without Calling plan)
  4. Wait a few hours for the Teams provisioning service to setup the user in the background

Setup user through PowerShell​

Assign user settings 1-by-1​

The following commands are how you assign Enterprise Voice, Voicemail, VRP, DP and Phone numbers to a user.

Connect-MicrosoftTeams
Set-CsUser teams.user.01@domain.com -EnterpriseVoiceEnabled $true -HostedVoicemail $true -LineURI "tel:+442074445501"
Grant-CsOnlineVoiceRoutingPolicy teams.user.01@domain.com -PolicyName "UK-London-International"
Grant-CsTenantDialPlan teams.user.01@domain.com -PolicyName "UK-London"

Bulk assign user settings​

You may already have a list of users with currently assigned phone numbers that they want to keep, and the file may look like the following:

UserPrincipalNameNumber
teams.main.reception@domain.com442074445500
teams.user.01@domain.com442074445501
teams.user.02@domain.com442074445502
teams.user.03@domain.com442074445503
......

You can automate the list of users and assign Enterprise Voice, Voicemail, VRP, DP and Phone numbers with the following commands:

Connect-MicrosoftTeams
$csv = Import-Csv "C:\location\of\your\list.csv"

$csv | % {
    $user = $_.UserPrincipalName
    $number = $_.Number
    Write-Host "Setting up $user with $number"
    Set-CsUser $user -LineURI "tel:+$number" -EnterpriseVoiceEnabled $true -HostedVoiceMail $true
    Grant-CsOnlineVoiceRoutingPolicy $user -PolicyName $VRP
    #Grant-CsTenantDialPlan $user -PolicyName $dialplan
}

Setup user through GUI​

  1. Logon to the Teams Admin Center
  2. Browse Users > Manage users and select your users
  3. Under Account > General information click Edit
  4. The Assign phone number window will appear
  • Phone number type: Direct Routing
  • Assigned phone number: 442074445501
  • Phone number extension: blank
  1. Assign Voice Routing Policies and Dial Plan to the user. Whilst you have the user selected, do the following
  2. Find your user and click on them > Policies
  3. Edit Policies and assign the relevant policy based on location.
  • Dial Plan: UK-London
  • Voice routing policy: UK-London-International